All articles ← Knowledge Base Are my points available to cash in right away? Do I need to submit valid information? How can I redeem a promo code? How do I delete my account? How do I find out about new surveys? How do I get paid? How do I redeem my points? How do I Report a Survey Issue? How do I unsubscribe from Branded Surveys' emails? How do I update my email address? How do Offers work? How does the Survey Matching Engine work? How long are surveys available? How long does it take to fill out a survey? How long does it take to process my payment? I am unable to log in to my account I did not receive a reward confirmation email. The survey link says "I'm not qualified" as soon as I open it. What are "Pending" Points? What are Bonus Surveys? What are Gift Cards? What are Local Deals? What are Rejected Points? What can I do if I have issues with a survey? What does 'NQ' mean? What does 'OQ' mean? What earning activities are included in the Branded Elite Referral Program? What is an Offer? What is Branded Surveys? What is the Branded Elite Program? What is the Branded Elite Referral Program? What is the Complete Challenge? What is the Daily Poll? What is the Elite Action Chart? When will I receive credit for a completed survey? When will I receive my gift card? Where can I update my PayPal information? Where is the Redeem button? Why can't I get into Bonus Surveys? Why did I not receive points for my Referral? Why didn't I receive credit for the offer I completed? Why do surveys pop up in a new window? Why don't I get points for disqualifying from an offer wall survey? Why don't I qualify for some surveys? Why is my AOL email not receiving gift cards? Will AntiVirus software affect my Branded Surveys experience?