All articles ← Knowledge Base Are my points available to cash in right away? How can I redeem a promo code? How do I delete my account? How do I find out about new surveys? How do I get bonus points? How do I get on the Leaderboard? How do I get paid? How do I redeem my points? How do I Report a Survey Issue? How do I unsubscribe from Branded Surveys' emails? How do I update/change my email address? How does the Survey Matching Engine work? How long are surveys available? How long does it take to fill out a survey? How long does it take to process my payment? How much is 1000 points worth? I am unable to log in to my account I did not receive a reward confirmation email. There is no "Report Issue" button next to the survey What are "Partner Surveys"? What are Bonus Surveys? What are Gift Cards? What are Profile Surveys? What are Rejected Points? What can I do if I have issues with a survey? What does 'NQ' mean? What does 'OQ' mean? What earning activities are included in the Branded Elite Referral Program? What is Account Health? What is Branded Elite? What is Branded Pay? What is Random Winner? What is the Branded Elite Referral Program? What is the Daily Poll? When will I receive my gift card? Where can I update my PayPal information? Where is the Redeem button? Why can't I get into Bonus Surveys? Why did I not receive points for my Referral? Why don't I qualify for some surveys? Why is my Account Health "Poor"? Why is my AOL email not receiving gift cards?