Knowledge Base

  1. Account 

    1. How do I unsubscribe from Branded Surveys' emails?
    2. How do I delete my account?
    3. I am unable to log in to my account
    4. How do I update my email address?
    5. Will AntiVirus software affect my Branded Surveys experience?
  2. Offers 

    1. Why didn't I receive credit for the offer I completed?
    2. How do Offers work?
    3. Do I need to submit valid information?
    4. What is an Offer?
    5. What are Local Deals?
  3. Payments 

    1. How long does it take to process my payment?
    2. How do I get paid?
    3. Where can I update my PayPal information?
    4. When will I receive my gift card?
    5. Why is my AOL email not receiving gift cards?
  4. Points 

    1. Are my points available to cash in right away?
    2. How do I redeem my points?
    3. What are "Pending" Points?
    4. What is the Daily Poll?
    5. Where is the Redeem button?
  5. Referrals 

    1. What earning activities are included in the Branded Elite Referral Program?
    2. What is the Branded Elite Referral Program?
    3. Why did I not receive points for my Referral?
  6. Surveys 

    1. What are Bonus Surveys?
    2. Why can't I get into Bonus Surveys?
    3. How does the Survey Matching Engine work?
    4. Why do surveys pop up in a new window?
    5. How long are surveys available?
  7. All articles 

    1. What are Bonus Surveys?
    2. The survey link says "I'm not qualified" as soon as I open it.
    3. How do I unsubscribe from Branded Surveys' emails?
    4. I did not receive a reward confirmation email.
    5. Why didn't I receive credit for the offer I completed?

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