I usually ask for help, but get good response. Claiming a reward should require only to sign in and select where it should go. It is these "codes" that confuse me.
What I choose seems to have been completed, but not yet on PayPal. Also it shows only part of the total when I expected all of it. But maybe is just in the process.
We do apologize! We have these practices in place to ensure security on your account. Thank you!