I have contacted support several times about not receiving 6000 points for participating in online Live Chat
I received this e-mail over a week ago, responded by participating in the mentioned online Live Chat, and have yet to receive the promised 6000 points for doing so. Every time I contact support to find out what is happening, I get a “generic” response that they “are checking into it and will get back” to me. I’m still waiting.
We are sorry to hear about this inconvenience. Please provide as many details as possible so we can investigate this survey.
When are you going to investigate the screenshots of the emails participants received for the survey? You've been provided enough information to credit our accounts. What did Gurl submit to get the payment on December 28th? The survey took place on Dec 14th. It's been almost a month ago. Why are these marked "completed" when the issues haven't been resolved?
This was sent to Justin W.
I sent another email with the screenshots supporting completion of the survey and payment to PayPal and not the Branded Pay. Please review!!!
Carlos G commented
i complete the same survey and i dont have my 6000 points...
I didn't either. I submitted screenshots of them verifying that I completed the survey. Still nothing.
I did not receive my 6000 points for vehicle study either.
Scottie H commented
This is the only response I ever get to my inquiries: Thank you for reaching out to us with this issue. At Branded Surveys we wish to deliver a satisfying customer service experience. We will take a look at the problem and get back to you as soon as we can (typically 1-2 days) with a resolution!
Scottie H commented
This is the e-mail I received over a week ago:
You recently took a short survey about your vehicle purchase intentions. You have qualified for a unique chance to earn an additional incentive by participating in a live chat session. Your participation is integral for the upcoming study tonight, Thursday December 14th 2017, at 8 PM EST / 5 PM PST. This study will be hosted by Remesh, which is an innovative new research platform which will look and feel like an online chat.
The session will take place tonight at 8:00pm eastern / 5:00pm pacific and will last approximately 60 minutes. You will receive the link for participation via email roughly an hour or two before we begin.
For your time you'll receive 6000 points in your Branded Surveys account.
Space is limited so be sure to be logged in to the live chat promptly at 8 PM EST.
We look forward to our discussion tonight
Your Friends at Branded Surveys (MintVine)
Reference # 2923250