Rejected Redemption (Paypal)
My paypal redemption got rejected, and the redemption button disappeared on my account. I accidentally had my VPN on for one login session, which I assumed tripped some alarm. I'm hoping that I can have this reverted back, and be let off on a warning.
I know that other GPT sites such as Earnably, Gamekit, and Engageme.tv that has the implementation of suspending your account until you revert back to your original IP if you accidentally had your VPN on, in which everything functions fine again. Hopefully you guys can let me off on a warning?
My actual IP is in Canada, but I believe at that time that the VPN was connecting to an address in the US (using Tunnelbear VPN).
Thank you, and have a nice day.
p.s. I already asked your customer support, and they provided unsatisfactory answers, as the numerous responses I received from them were exact word-for-word replies.
We apologize for the inconvenience and will investigate your account.
Mike K commented
Same problem, still not resolved. Wrote multiple messages to support over past month, with no adequate response, nothing actaully explaining whats going on, or what's wrong.
seungbum h commented
lee h commented
And me, I'm the Uk, have no vpn and have had no problem prior to this. My payment by amazon gift card was rejected and I now have no withdrawal button.
Sam R commented
Same things happened to me
I wasn't using a vpn though