I am gettig pretty annoyed with spending 10 to 15 minutes on a survey only to be told I did not qualify at the end. If I didn't qualify why did the company boher gathering my opinion? I think you are allowing comp its to scam people and potentially lose a lot of loyalty from your members. If I spent 15 minutes then I want the points I was promised. Hopefully you can share this information with companies you partner with to improve your site.
Thank you for your feedback and we apologize that you are having qualification issues. We are working with our business partners to ensure members are more likely to complete each survey they take.
ACCOUNT HEALTH is poor why
Louis W commented
I am getting tired of surveys that have poor design/function. Here are a few things that seem to cause frustration among your survey takers (especially me!).
1. Answering a bunch of questions, spending 15, 20 minutes or more and suddenly getting "dis-qualified" or "survey quota is full" or "survey is no longer available" messages.
Suggestions for solutions... and being a retired computer programmer I KNOW that these are not all that difficult to implement!
A. As each participant begins a survey, mark a field and track the total surveys either completed or in progress. Do not allow more than the total desired number o participants to even begin to do the survey. Send back a message to try later to anyone else attempting to get into the survey. If any of those currently doing the survey disqualify or time out then their "slot" can be re-assigned to the next to attempt to do that particular survey, and so on untill your quota is actually full.
B. BEFORE asking any questions, validate and "claim" a slot OR IMMEDIATELY tell a person that the survey is full!
C. Put ALL questions that have the potential of disqualifying a person at the BEGINNING, regardless of whatever imagined "logical sequence" might be. You can always ask the same question again in the proper sequence spot. (This would also act as a QA question to see if they answered the same as before. Different answer... you are booted...BUT be sure to tell them that it is because they answered differently as the reason.)
D. A little putting oneself in the participants shoes never hurts! I think that places that dont look at things the way the particiapants would ru the risk of anger causing "vengence" participation where your data could end up being very compromised buy this angry participant. Do it enough to enough people and you could lose all credibility entirely.
E. Also when giving a list of choices and demanding that an answer be provided, PLEASE be sure to have ALL possible answers listed! Or at the very least give a "None" type option (or "Other"). I for one don't like to lie on these things, but sometimes it is the only way to get past that screen!
Rachel S commented
Sorry about the type-os!