There seems to be a high level of "broken" surveys. I do not know what the QA process is for putting up a survey, but it may need review.
Thank you for letting us know. If this happens in the future, please submit a ticket stating the survey information so we can investigate the issue and ensure you get points.
Doug B commented
Does anyone else EVER find they can start (never mind complete) any emailed invites " 100 points 17 minutes TAKE A SURVEY " or similar
I get the feeling they never exist and are just a tempter to get you to access the site, I've had more that 30 recently and NONE have EVER existed when you try to start them
Looks like surveys with Insight Express should be avoided since this problem is persistent still and nothing has been done to correct the technical issue. (Yes, I've sent an inquiry to customer support but I don't have faith it will amount to anything.)
Trish M commented
I have taken surveys from this broken site(Insight Express is what it is called I believe) three times now, each survey was worth 75 points and says it's 20 minutes long and every time I have taken it it doesn't award me any points though I've answered every question and it doesn't even show up on my list of surveys to report an issue on. I have emailed support but haven't received a response yet(technically I still had a day left of weight time before having to type this but I wanted to report this because I just now attempted another survey from that site and again it didn't work).